Last updated: September 16, 2026

DAELIVO sells personal-care products. For hygiene and product-safety reasons, opened or used products cannot be returned for a change of mind. Contact us through our support page before sending anything back.

Damaged, incorrect, defective, or missing items

Contact us within 30 days after delivery. Include your order number and clear photos or video of the item, packaging, shipping label, and the issue. After review, eligible claims may receive a replacement, exchange, refund, or partial refund when only part of an order is affected. These remedies may remain available even if the package was opened to discover the problem.

Orders not received

If a United States order has not arrived 45 days after the shipment date, contact us so we can investigate the tracking record. If tracking shows delivered but you did not receive the package, we may require written non-delivery confirmation from the carrier or local post office before approving a refund or replacement.

Cancellations and address changes

Orders may be canceled or changed only before warehouse processing begins. Once an order is processing, packed, customized, or dispatched, cancellation or address changes are not guaranteed and may no longer be available.

Return eligibility

Return requests must be submitted within 30 days after delivery and require written authorization from DAELIVO. To qualify for a non-defect return, every item must be unopened, unused, in its original packaging, and have every hygiene or tamper seal intact.

Because our catalog consists of personal-care products, we do not accept returns, exchanges, or change-of-mind refunds for any item that has been opened, tested, used, or had its hygiene or tamper seal removed or broken.

Skin sensitivity, allergy, or personal discomfort

Stop using the product and contact us if irritation or discomfort occurs. A sensitivity, allergy, dislike of texture, scent, shade, or personal result does not automatically qualify for a return or refund unless the product is defective, incorrectly described, or applicable law requires otherwise.

Electronic care devices

Opened electronic care devices cannot be returned for a change of mind. If a device has a confirmed fault, contact us within 30 days after delivery with photos or video showing the problem. Approved claims will be handled under the damaged or defective item process above.

Return authorization, shipping, and address

Do not mail a return without written authorization and do not send it to the address shown on the parcel. We will provide the approved return address after reviewing the request. For an eligible non-defect return, the customer is responsible for return shipping and related fees. DAELIVO covers the approved remedy when the return is caused by an incorrect, damaged, materially incomplete, or confirmed defective item. Unauthorized returns may not be received or refunded.

Items and situations not eligible for refund or replacement

We do not approve claims solely because the customer changed their mind after opening or processing, does not like the item, ordered the wrong product or variant, entered an incorrect or incomplete address, refused delivery, failed to collect the parcel, or did not provide requested carrier evidence. Normal packaging wear that does not affect the product is not treated as product damage.

Refund timing

Approved refunds are issued to the original payment method. After DAELIVO processes the refund, your bank or payment provider may require 5–10 business days to post it.

How to request help

Use our contact form and provide your order number, delivery address, product or SKU, a description of the issue, and the requested photos, video, or carrier documentation. Keep the product and all packaging until the review is complete. We normally review complete claims within two business days, although carrier or product investigations can take longer.

Your legal rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.